Frequently Asked Questions
I am on a free trial of the Standard plan. Will I be charged later?
No. Once the trial period ends, you will be on the Free Limited plan. You will not be charged.
I am getting an error "Unable to retrieve purchase options, error: The device or user is not allowed to make the purchase.". what should I do?
This is normally due to the Google play store account used to download the app does not have the payment set up. You can go to google's site to confirm your account status.
I have two android devices, I use one as primary and the other one as backup. Can I use the same subscription?
Yes, choose "restore" purchase will allow transfer the plan between the devices when you need to. There is no limit on the number of allowed transfers.
Is the app free?
The app is free in Limited plan, and is paid in Standard Plan.
Which sports are supported?
Football (Soccer in the US), Basketball, Field Hockey, Lacrosse, Rugby
We have multiple coaches for the same team, can we share the same team data?
Yes, you can! The coach that created the team will automatically be a team admin and could upload the team to cloud storage and share with fellow coaches. Team information including lineups, custom formation ( player pictures not included right now) and game history are shared.
I am switching to a new phone, how can I move the data over?
Android and iOS cannot reliably transfer app data reliably using the standard device data transfer process. You may share your existing teams to the cloud storage and then add easy team via the generated invitation codes.
I forgot entering a goal. can I add it later?
Yes, you may add it during the game, or in the game summary events after the game finished.
My app suddenly shows "demo team" and my teams are gone. what should I do?
If there are too much data on the device, it may lead to issues writing data to the device. You may recover the lost data by go to setting-> "View Data Auto Backup" to recover the most recently saved data. After that export and clean up unneeded games to prevent the issue from happening again.
I have gmail/outlook installed on my iphone but the share via email feature is not working.
On iphone, ios forces the app to use the native "Mail" app regardless of which app is set as default mail app. Here is the instruction to set it up. https://support.apple.com/en-us/HT201320